Contact Us
Terms, Conditions, Warranty
By submitting the "Contact Us" form or using our services, you agree to these terms:
Estimates: All estimates are valid for SEVEN days.
Appointment Time: If you arrive late to your appointment, we may have to reschedule you for another time and day.
Cancellations: If you have to cancel or modify your appointment, please call us at (408) 781 - 1191 or email ezekiel@cmautohaus.com
Wheel Lock: Please provide wheel locks at your appointment date if needed
Daily Storage Fees: Any vehicle left over 3 days after notification of the completion of repairs is subject to storage fees of $150/day.
Aftermarket / Special Order / Built-To-Order Parts: For all aftermarket, built-to-order, and/or special ordered parts requested, we require a 100% non-refundable deposit before placing the order.
LIMITED WARRANTY: This Limited Warranty, which is provided by CM Autohaus, extends to you as the original purchaser of auto repair, maintenance, and other automotive services (the “Services”) provided by CM Autohaus. This Limited Warranty does not extend to any person who may purchase your car after the Services are performed. Subject to the exclusions, limitations and conditions set forth below, CM Autohaus warrants that the Services will be free from defects in: materials (i.e., that the parts replaced in the performance of the Services are not defective and perform as expected under normal usage conditions); and workmanship (i.e., that the Services were performed correctly). Warranty Period: This Limited Warranty lasts for 6 months or 6,000 miles of use, whichever comes first, measured from the date the Services are provided and the odometer reading shown on the applicable invoice (the “Warranty Period”). Note that any remedial work performed under this Limited Warranty will not restart the Warranty Period. Some parts provided by CM Autohaus may carry a separate warranty that extends beyond the Warranty Period (e.g., some of the batteries used are covered by the manufacturer’s five-year warranty). In those instances, the term of the manufacturer’s warranty will apply only to the materials, and the workmanship will be subject to the Warranty Period.
Defect: If there is a defect in either the materials or workmanship of the Services within the Warranty Period, we will, at our option and at no additional cost to you: (i) perform remedial service work and/or replace defective part(s) installed in connection with the Services, or (ii) refund any amount actually paid by you to us for the Services. This Limited Warranty DOES NOT Cover: Damages caused by suspension modification: By having aftermarket suspension parts installed and adjusting the ride height to specifications below factory recommendations, you run the risk of incurring damage to your vehicle due to reduced ground clearance. Damages caused by fender rolling: By requesting your fenders to be rolled/pulled, you accept the possibility that the paint will crack or chip, regardless of the method used to perform such service (e.g. heat gun, roller, etc.). CM Autohaus is not liable for any dents, cracks, chips, and/or unevenness as a result of the fender rolling. Abnormal use: Any damage to your car caused by abnormal use (such as use in a commercial venture), misuse, neglect (such as not performing maintenance services in accordance with the instructions in the owner’s manual for your car), alteration or tampering, or by external causes (such as accidents, fire, water and freezing); Unrelated issues: Any issues unresolved by performing the Services ordered by you (e.g., if you order a starter motor replacement because your car was not starting, and did not allow CM Autohaus to perform a proper diagnosis, and the car continues not to start after the starter is replaced, this Limited Warranty does not cover the fact that the car does not start); Pre-existing conditions: Any pre-existing condition with your car that is not known by the mechanic prior to starting the Services and that is discovered during or after the Services are performed (e.g., if you engage CM Autohaus to replace valve cover gaskets, but during the removal of the valve covers, worn plastic hoses break because they are old and brittle, not as a result of poor workmanship in repairing the valve cover gaskets; repairing and/or replacing the plastic hoses under that scenario would not be covered by this Limited Warranty); Consequential, unrelated effects: Any consequential effects of the Services performed, unrelated to any of the parts replaced being defective or any of the repair work being done incorrectly (e.g., if you request a transmission fluid service, but because you have not been replacing the transmission fluid regularly, when our mechanic replaces the fluid, with the right fluid installed properly, your transmission stops shifting properly because it cannot handle the new fluid—this is a “consequential effect” not covered by this Limited Warranty).